FAQs

  • What is Time Log Vault?

    • Time Log Vault is a mobile app designed to help handy-people, independent contractors, and service professionals keep track of work hours, customer jobs, materials, expenses, and invoices in one convenient place.

  • Can I manage more than one job in a day?

    • Yes. Time Log Vault is designed for busy workdays involving multiple customers, service calls, and job visits. You can keep information organized by job, subject to any limits associated with your selected plan.

  • Can I use different rates for different jobs?

    • Yes. The app supports different rates for different jobs, helping you keep the correct charges associated with your work.

  • Can I record breaks, tips, and overtime?

    • Time Log Vault supports tracking hours, breaks, tips, and overtime. [CONFIRM HOW OVERTIME IS CALCULATED AND WHETHER USERS SET THEIR OWN RULES.]

  • How do I keep track of materials and receipts?

    • You can record materials, supplies, and job-related expenses as you go, keeping the information associated with the relevant job. Vault Max also supports optional photo proof and customer attachments. [CONFIRM WHETHER RECEIPT PHOTOS ARE SUPPORTED AND WHETHER ATTACHMENTS ARE AVAILABLE FOR OTHER PLANS.]

  • Do I have to enter my information again when I create an invoice?

    • No. Time Log Vault can use information you've already recorded for a job to prepare an invoice. This helps reduce duplicate data entry and saves time when it's time to bill.

  • Can I save an invoice and send it later?

    • Yes. You can save an invoice for later or share it with your customer when you're ready. [CONFIRM AVAILABLE INVOICE FORMATS AND SHARING METHODS.]

  • Can I record customer payments?

    • Yes. You can record payments and check what's still owed, helping you keep track of outstanding balances.

  • Does Time Log Vault use GPS?

    • GPS proof is included with both paid plans. [CONFIRM WHEN LOCATION IS CAPTURED, WHETHER USERS MUST GIVE PERMISSION, AND HOW LOCATION INFORMATION IS STORED AND USED.]

  • Can I attach photos to a job?

    • Vault Max includes optional photo proof and customer attachments. [INSERT CONFIRMED PHOTO AND FILE LIMITS, FORMATS, AND STORAGE DETAILS.]

  • Is there a free plan?

    • [INSERT THE FINAL REFUND POLICY.] Please contact [SUPPORT EMAIL ADDRESS] with questions about billing or refunds.

  • Where are my job records and photos stored?

    • Time Log Vault uses cloud storage for photos. [CONFIRM WHERE OTHER ACCOUNT DATA IS STORED, HOW DATA IS BACKED UP, AND WHAT HAPPENS TO RECORDS AFTER CANCELLATION OR ACCOUNT DELETION.]

  • How do I get help?

    • Email support@timelogvault.com for assistance with your account, subscriptions, or app features.